Acceptable Use Policy

Collecting WhatsApp opt-in

Before your business starts a WhatsApp conversation with someone, they must have agreed to receive WhatsApp messages from you. A valid opt-in:

• names your business and says the messages come on WhatsApp;
• is an action the person takes — ticking an unticked box, sending you a message, or saying yes on a call — never a pre-ticked box;
• says what you will send (order updates, appointment reminders, offers);
• is recorded: VixSync stores where and when each lead’s consent was given when it arrives through a form, lead ad, import or the API.

Example wording for a form: “☐ Send me updates and offers from [Business] on WhatsApp at this number. I can reply STOP at any time.”

When someone replies STOP (or otherwise asks you to stop), VixSync marks them as opted out and blocks further business-initiated messages. Don’t opt them back in unless they ask.

Messaging rules

• Start WhatsApp conversations only with templates Meta has approved; free-form replies only within 24 hours of the customer’s last message.
• Follow the WhatsApp Business Messaging Policy and Commerce Policy — no prohibited goods or services.
• Send marketing email only to people who agreed to it, from a domain you control, with the unsubscribe link VixSync adds left in place.
• For calls and SMS, respect TRAI’s rules and the DND registry.
• Never buy, rent or scrape contact lists.

AI assistants

• Don’t present your assistant as a human if someone asks.
• Don’t configure it to give medical, legal or financial advice as if it were a professional.
• Don’t use it to collect passwords, card numbers, OTPs, or government ID numbers.

Never allowed

• Spam, phishing, scams, impersonation, or misleading messages.
• Harassment, hate, threats, sexual content involving minors, or content that is illegal in India.
• Collecting children’s data without verifiable parental consent.
• Malware, or trying to break into, overload or probe VixSync or other users’ workspaces.
• Reselling VixSync or sharing logins without our written agreement.

What happens if this policy is broken

We may pause sending, suspend a WhatsApp number or email domain, or suspend the workspace — with notice where possible, immediately where people or our providers are at risk. Meta and other providers can also act on their own. Report abuse to connect@vixscale.com.