Legal
Data Deletion
Last updated: October 2026
You can ask VixScale Technologies (“VixScale”) to delete the data we hold about you at any time — including data we received when you interacted with us through Facebook, Instagram, Messenger, or WhatsApp, and data held in VixSync, the customer conversations platform we develop and operate.
How to request deletion
- Email connect@vixscale.com with the subject line “Data Deletion Request”.
- Tell us how you interacted with us — the email address, phone number, or Facebook / Instagram account you used — so we can locate your data.
- We confirm receipt by email, delete your data within 30 days, and write back once it is done.
What gets deleted
Your contact details, profile identifiers, and the messages and enquiries you sent us. We may keep limited records where the law requires it — for example, invoices and tax records — and we tell you if that applies to you.
Removing our app from your Facebook account
You can also cut off our access yourself. In Facebook, open Settings & privacy → Settings → Apps and websites, find VixScale or VixSync, and choose Remove. This stops any further data sharing; email us as above to have the data we already hold deleted.
If you have a VixSync account
- Download your data — workspace owners can export contacts, conversations and bookings at any time in Account → Data & privacy.
- Close the workspace — the owner can close it in the same place. The workspace stops working at once, and all its data is permanently deleted 30 days later. Until then the owner can reopen it. Invoices are kept as tax law requires.
- Delete one contact — open the contact in the CRM and choose Delete. Their details are removed and their messages in past conversations are anonymised.
If you connected a Facebook Page to VixSync
Open Facebook & Messenger in your VixSync workspace and choose Disconnect Facebook, or remove the app in Facebook as described above. Either way, your Pages stop sending messages to VixSync and VixSync deletes your Facebook access tokens, name, and Facebook ID straight away. Conversations already in your workspace remain yours to keep or delete; to have them erased as well, email us as above.
If you messaged a business that uses VixSync
Your messages belong to the conversation with that business. Ask the business to delete them, or email us with the name of the Facebook Page you wrote to and we will pass on and carry out the request.
Questions
See our Privacy Policy for what we collect and why, or write to us at connect@vixscale.com.