Refund & Cancellation Policy

Subscriptions

Plans are billed monthly in advance and renew automatically on the same date each month until cancelled. Prices are shown before GST; 18% GST is added to each payment. You receive a notice before every automatic charge.

Cancelling

You can cancel any time from Plans & billing in your dashboard, or by writing to us. Cancelling stops all future charges. Your plan stays active until the end of the month you have already paid for; we do not charge cancellation fees.

Refunds

• Monthly fees already paid are not refunded for the remaining days of a month, as the service is available until the end of that month.
• If you were charged twice, charged the wrong amount, or charged after cancelling, we refund the extra amount in full.
• If the service was unavailable for a significant part of your billing month due to a fault on our side, contact us and we will credit or refund that period.
• Messages already sent to WhatsApp are charged by Meta and are not refundable.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay within 5–7 working days of approval. Your bank may take a few more days to show it.

Contact

For cancellations, refunds or any billing question, email connect@vixscale.com with your business name and the payment date. VixScale Technologies, 3rd Floor, Innov8 Orchid Centre, Golf Course Road, Sector 53, South City, Gurugram 122002.